Privacy Policy

 

Security Policy

 The Company is committed to protecting the security of your personal information that you give us when registering on the Site and ordering Products. The Company’s staff who have access to the Site and your personal information have contractually committed to keeping your personal information confidential. The Company uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The www.soil.co.za Online Site is secured by:

 

  • a Thawte SSL Certificate;
  • intrusion detection and firewall software.


Your personal information is stored on computer servers that are located in access controlled environments. When the Company transmits sensitive personal information (such as Credit Card information) over the Internet, our service provider protects the information through the use of encryption.The processing of your Credit Card and personal information for payment purposes is outsourced by the Company to a third party, who specialises in processing payments securely. That third party is contractually bound to maintain the confidentiality of your personal and Credit Card information. They are prohibited from using that information for any other purpose.

Cookies 

 A cookie is a piece of information stored by your Internet browser on your computer’s hard drive. A cookie can contain your name, details of the Products you previously bought on the Soil.co.za Online Site as well as your payment information in an encrypted format. That information can be used to recognise you as a customer when you next visit the CobbStore.co.za Online Site, to speed up your identification process your orders faster. The Site makes use of "cookies" to minimise the possibility of unauthorised access to and disclosure of your personal information. Most computers should provide you with the ability to prevent the Site from accessing this information by disabling your cookies in your Internet browser options.


Privacy Policy

 Your privacy is very important to us. The Company will keep your personal information strictly confidential and will not disclose your personal information to third parties, unless you agree.Your use of the Site signifies your consent to us collecting and using your personal information, in accordance with this Policy. Your personal information as well as your Credit Card information will be used by the Company only for the specific purpose for which it was provided, for example to process your order and debit your Credit Card, unless the Company is permitted or required to do so by law.The Soil.co.za Online Site may collect certain information about your visit, such as the Internet Protocol (IP) address through which you access the Internet, the date and time you access the Site as well as the pages that you visited. Site-visit data is used, inter alia, to analyse trends, determine market segmentation and help improve the Soil.co.za Online Site, for example by making it easier to use.We may use your personal information to validate you as a customer when purchasing Products on the Site, to confirm that Products have been delivered to you, or to prevent and detect criminal activity (including fraud). We may also use the personal information that we collect to contact you by post, telephone or e-mail (including SMS) to inform you about changes to the Soil.co.za Online Site or to the Agreement, or to give you information about security matters relating to your use of the Site.The Company or its agents may, with your permission, also use your personal information to contact you via telephone, post, email or SMS about promotions and special offers. You are entitled, at any stage, to opt out of this service. When you sign up for a newsletter or agree to receive e-mail from Soil.co.za, the Company may use customized links or similar technologies to track e-mail links that you click. The Company may associate that information with your personal information in order to provide you with more relevant Product and promotional information.The time periods for which we keep your personal information may vary according to the purpose for which we collected the information. We will not keep your personal information for longer than necessary, taking into account the purpose for which the information was collected or for which it is to be processed, unless the Company is required to do so by law.Although the Company may provide aggregate statistics about Soil.co.za sales, customers, traffic patterns and other Site information to third parties, these statistics will not include any information that could personally identify you.The Company uses third parties to provide certain services (for example courier services and processing of Credit Card payments). The Company provides your personal information to these service providers. The service providers will process your personal information, but are obliged to keep that information confidential.